Knowledge Base
Everything you need to get the most out of your Modkat Litter Box or accessories.
Return Policy
CA Returns
Updated 5 months ago
Refund policy
We are confident that you will love your new purchase. However, if you are unsatisfied for any reason you may return or donate your products(s) for a refund of the product(s) cost.
If your item(s) have arrived damaged or defective, please contact Customer Support so we may properly assist you.
Return
Original shipping charges are non-refundable
Returned products(s) must have been purchased via modkat.ca
Returns must occur within 30 days of product delivery
Exchanges are not offered
CA Return Fees
Litter Boxes, Litter Keepers, and Scratchers will have a $15 CAD Return Shipping deducted from the final refund. All other products are free to return.
Start Return
Donate
Original shipping charges are non-refundable
Donated product(s) must have been purchased via modkat.com
Donation must occur within 45 Days of product delivery
Donation of more than 3 items must be pre-approved by Customer Support
A valid donation receipt must be provided from the accepting organization
The receipt must mention the donated product(s)
Alternatively, a photo of the establishment with the donated product(s) may suffice
Donate - No Fees!
We fully encourage donating unwanted products to a local shelter, rescue, or other non-profit organization. Donation feels great, reduces waste and will save you from any applicable return fees!
Submit Donation Receipt
Questions?
If you have more questions about our return policy or our donation requirements, please reach out to Customer Support.